Kwanu is a Click and Collect Supermarket. Kwanu sells a full range of groceries, excluding fresh meat, fruit and vegetables. We will offer those fresh categories in the future, as soon as we’ve found a way to perfect the online experience.
The Kwanu Collection Point is located at 22 Church Road in Westville
- If you ordered by 14:00, Monday – Thursday, you can collect the next day.
- If you ordered by 14:00, Friday and Saturday, you can collect on Monday.
- If you ordered on Sunday, you can collect on Tuesday.
- Collections can be made between 14:00-18:00.
- Should your orders from Saturday(after 14:00) and Sunday be ready on Monday, we will definitely let you know.
When you arrive at the Kwanu Online Store you will see a screen that looks similar to the image below.
FIRST TIME USING KWANU
If this is your first time shopping at Kwanu, there are two ways to proceed:
Start Browsing and Shopping Immediately
- You will be asked to register an account during the checkout process – you’ll only need to register once.
Register an Account
- Click on the ‘Register’ link in the top right corner of the screen, and follow the instructions.
ALREADY HAVE A KWANU ACCOUNT
If you have a Kwanu account there are two ways to proceed:
Start Browsing and Shopping Immediately
- You will be asked to login to your account during the checkout process.
Login in to your Account
- Click on the ‘Login’ link in the top right corner of the screen, and fill in your email address and password. Continue browsing and shopping.
NAVIGATION ON KWANU
There are a couple of ways to navigate your way around the Kwanu store.
Top and Side Menus
Our main menu’s are broken into main categories and sub-categories. We’ve done our best to make it intuitive to how you’re accustomed to shopping for groceries.
Top Menu – You’ll find a menu running across the top of your screen (desktop and laptop), and a small sandwich menu (3 horizontal lines) at the top left on your mobile phone, in the yellow bar.
Side Menu – You’ll see a replica of the Top Menu on the left hand side of your screen (desktop and laptop), and leading from the top of your page on mobile.
The only difference between the Top and Side menus is the ‘Promotions dropdown’ on the Top Menu. The Promotions dropdown houses useful and interesting links that we change from time to time, as the season changes, and new specials and promotions begin and end.
Kwanu has fantastic search functionality built into the store. Begin typing and you’ll see the search bar begin to activate. If you give it a second or two and it will present a range of options based on what you’ve typed. Select a product and you’ll be taken to it’s page where you ca add it to your Cart or Shopping List.
Once you’ve gone into a Category, Sub-Category or Product you’ll see the path of where you are on the store. or example, the breadcrumbs for Aunt Caroline Rice is ‘Home / Pantry / Pasta Rice and Grains / Aunt Caroline Parboiled Rice’. In this example, you can use the breadcrumbs to click to Pastas Rice and Grains, Pantry, or Home.
ADDING ITEMS TO YOUR BASKET
One of our goals has been to keep your shopping experience simple and easy to use. We’ve done our best to remove the clutter from the Product Pages.
We have three main types of Products in the Kwanu Store:
Simple Products don’t have any variation to them. These products only have one option. Click the ‘Add to cart’ button, and the item will be placed into your cart / basket immediately. You can determine the number of items you’d like by changing the number next to the ‘Add to cart’ button. You will be able to adjust the number of items at Checkout, or by going into your Cart / Basket and adjusting the number of items you’d like to purchase.
Variable Products have different options to them. They may have different flavours, styles, or pack sizes. Click on the ‘Select options’ button and you will be shown the variations of the product. You will be able to select which variation you’d like to purchase, as well as the number of items you’d like. You will not be able to add the Product to your Cart / Basket until you’ve selected the variation. Once you select which variable you’d like, a red box will appear around the variable, as well as the price of that particular variable. Adjust the number of items, and click ‘Add to cart’.
Bulk Deals give you a better price when you buy over a certain number of the item, as per the Bulk Deal criteria. Click on the ‘Select options’ button and you will be shown the Bulk Deal and the number of items required to claim the Deal. Add the number of items you’d like, and click ‘Add to cart’.
If you don’t want to activate the Bulk Deal, simply click ‘Add to cart’ and the product will be placed into your cart / basket, at the normal price. If you select a number of items that meet the Bulk Deal criteria, the items will be placed into your cart / basket at the Bulk Deal price. You will be able to confirm that you received the deal at Checkout, or by going to your Cart / Basket. The image below shows the same product with and without the Bulk Deal price. In this example the Bulk Deal price requires you to buy 3 or more of the product.
CREATING A PERSONALISED SHOPPING LIST
A key feature of any Online Shop is the personalised Shopping List. This enables customers to create a list of regular items they buy, and in a Supermarket context, these make up the bulk of shopping. You can create multiple personalised Shopping Lists at Kwanu. For example, a General List, a Kitchen List, a Food List, etc. The options are many.
Creating a Shopping List does take some time, but once you’ve created it, you can call up your list, add the items you need to your Cart / Basket, Checkout and your shopping is done.
Creating Your List
- Click the Shopping List icon in the top right corner of the screen
- Click on ‘Create a New List’
- Name your list and describe your list (if you’d like to)
- Select if you’d like it to be Public, Shared or Private
- Click ‘Create List’. Your list is now attached to your Profile.
As you browse around Kwanu you can add any item to your Shopping List (if you have one), or you can select which list to add it to (if you have many).
Adding Shopping List Items to my Cart
To add items from your Shopping List to your cart / basket go to your Shopping Lists (click icon in the top right corner), select your list, and then add whichever items you’d like to your cart / basket. You can adjust the number of items during the checkout phase. You are also able to sort your shopping list by category or by the Date you added the items.